Shipping

Shipping Policy

Use this guide from Owala to review processing, delivery, and tracking. This page applies specifically to owalrt.shop.

What Owala customers should know about tracking and addresses
For Owala customers at owalrt.shop, this section explains tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Our approach at Owala to processing and transit
The following processing and transit guidance applies to the Owala storefront at owalrt.shop. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

What Owala customers should know about delivery area
For purchases made through owalrt.shop, Owala applies the following guidance on delivery area. Orders can be shipped only to addresses within the United States. Standard shipping is free.

returns after delivery at Owala
Customers using owalrt.shop can rely on the following Owala guidance about returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, Owala also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Details from Owala on delivery issues
Customers using owalrt.shop can rely on the following Owala guidance about delivery issues. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Owalrt.shop or 5106025599. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalrt.shop
Phone: 5106025599
Physical address: 2974 N 13th St, Kansas City, Kansas, 66104, United States