Refund

Refund Policy

For Owala customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to owalrt.shop.

Our approach at Owala to condition of returns
The following condition of returns guidance applies to the Owala storefront at owalrt.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Owala: order problems
For purchases made through owalrt.shop, Owala applies the following guidance on order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from Owala on eligibility
For Owala customers at owalrt.shop, this section explains eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How Owala handles refund timing
For purchases made through owalrt.shop, Owala applies the following guidance on refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Owala: starting a request
Owala publishes this starting a request guidance for customers using owalrt.shop. A return or exchange begins when you, contact us at Support@Owalrt.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Details from Owala on support
The following support guidance applies to the Owala storefront at owalrt.shop. For return or exchange assistance, contact Support@Owalrt.shop or 5106025599.

Owala: exceptions
For purchases made through owalrt.shop, Owala applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalrt.shop
Phone: 5106025599
Physical address: 2974 N 13th St, Kansas City, Kansas, 66104, United States